Reservation

What is the refund and cancellation policy?

A. Cancellation of your booking must be in writing or by email to Pandan Tour Company. When written notification has been received by Pandan Tour Company, a fee of will be levied to cover administration costs.
B. Deposits/Full payments (20% of total tour fee) are non-refundable as an administrative fee.

  • 30 days or more prior to departure – loss of deposit (20% total tour fee)
  • 15 to 29 days prior to departure – 30% of total tour fee or the fee for a person(s) who cancel to participate the tour
  • 7 to 14 days prior to departure – 50% of total tour fee or the fee for a person(s) who cancel to participate the tour
  • 1 to 6 days prior to departure – 75% of total tour fee or the fee for a person(s) who cancel to participate the tour
  • Same day cancellation (after midnight of the tour day) – 100% of total tour fee or the fee for a person(s) who cancel to participate the tour
Do we have to make a reservation or can we just show up?

Reservation(online or phone) is required for any boat ride.  It helps us to arrange the right sized boat and communicate with you for any emergency.  We won’t be at the meeting point unless you make an appointment.